Support
A device's value goes beyond the day it is delivered. Respcare supports the entire lifecycle, from configuration to maintenance.
Full-lifecycle Services
Specific service scope and response times are subject to the order contract and service agreement.
Pre-sales Configuration & Solutions
We recommend model combinations and configurations based on department type, surgical volume and infusion scenarios, with specification comparisons and on-site demonstrations.
Installation, Commissioning & Acceptance
We install and commission equipment according to site conditions, confirm baseline performance and support the hospital's acceptance process.
Clinical Operation Training
Hands-on training for nursing and anesthesia teams covering daily use, parameter settings, drug library access and common alarm handling.
Technical Support & Repair
Troubleshooting guidance and repair services, helping localise faults and dispatching engineers on site when needed.
Spare Parts & Consumables
Genuine spare parts and consumables keep equipment maintainable throughout its service life.
Documentation & Technical Files
We supply manuals, specification sheets and other accompanying documents, plus additional registration and tender materials on request.
Service Commitment
Reliable after-sales service is part of a device's long-term value. Respcare works through defined processes and named contacts, so every repair request and every training session closes properly.
For devices in service we recommend scheduled inspection and preventive maintenance so potential faults are resolved before downtime occurs. For newly installed devices, complete training and acceptance confirmation reduce early-stage risk.
- A single service entry point with a dedicated contact who follows through
- Genuine parts avoid the performance drift caused by third-party components
- Training follows real clinical practice, not just menu functions
Need Support for Your Device?
Have the model, serial number and a description of the fault ready, then contact us by phone or email — we will assign the right engineer as soon as possible.
Hotline +86 10 67892332 · Email eric@respcare-medical.com